Frequently Asked Questions |
In addition to quality customer service, iNNova strives for consumer confidence. If you have any addition questions that are not answered on this page regarding our products, services, quotes, or business inquiries please email us at CustomerSupport@iNNovationalinc.com. We promise to reply within 24 hours.
General Questions
- What is iNNova Inc.?
- Where are you located?
- Are there any career opportunities at iNNova?
- How do I aquire iNNova's Deluxe Card?
- What is your return policy for your AC systems?
Mini-Split Air Conditioners Questions
- What are mini-split air conditioners?
- How do mini-split air conditioners work?
- What are the benefits of mini-split air conditioners?
- How do I find out what size or BTU system I need?
General Questions
- What is iNNova Inc.?
- iNNova Inc. is a wholesaler and retailer for mini-split air conditioners.
- Where are you located?
- 3324 San Gabriel Blvd.
Rosemead, California 91770 United States
Please click here for complete contact information.
- Are there any career opportunities at iNNova?
- Yes, we wholesale our air conditioner systems. If you are interested in purchasing wholesale from us feel free to visit our store or contact Boris.Li@iNNovationalInc.com for price inquiries. iNNova is also currently looking for companies or individuals who have electrical or HVAC license to install mini-split air conditioners. Please contact Boris.Li@iNNovationalinc.com for further details.
Mini-Split Air Conditioners Questions
- What are mini-split air conditioners?
- Mini-split air conditioners are air conditioning systems that, unlike window ACs, have a separate indoor and outdoor unit. The indoor unit is typically mounted on the wall and acts as the air handler while the outdoor unit is the compressor/condenser. The two units are linked together by the refrigerant pipes, control wires, and control via remote controller.
- How do mini-split air conditioners work?
The whole system consists of an indoor unit (top), outdoor unit (bottom), connecting pipes and wires, and remote control. This split system is fairly similar to the central air system in a sense that there are two separate units working together. The main difference is that mini-split air conditioners are made to cool/heat individual rooms rather than the whole house.
The indoor unit is the air handler which vents the air received from the outdoor unit (compressor/condenser). The two units are linked together by the refrigerant pipes and control wires. Because of the phase-out of R22 (Freon) in 2010(energy.gov), all of our units uses the environment friendly alternative, R410a refrigerant.
The power of mini-split air conditioners are rate in British thermal units (BTUs). Generally speaking, a BTU is the amount of heat required to raise the temperature of one pound (0.45 kg) of water 1 degree Fahrenheit (0.56 degrees Celsius). Thus, the higher the BTU the stronger the cooling/heating power. iNNova offers 9,000 BTU, 12,000 BTU, 18,000 BTU, and 24,000 BTU mini-split air conditioner systems.
- What are the benefits of mini-split air conditioners?
- One of the main benefits of mini-split air conditioners is its energy efficiency when compared to central air and window AC units. On average, mini-split AC (SEER 13) consumes 30% less power than the typical window AC (SEER 10) while providing the same output(energy.gov). Other attractive features include flexible installation, remote controlled, environment friendly R410a refrigerant, quiet operation, sleek design, and special unit functions.
Please click here. for a more comprehensive page on the benefits of mini-split air conditioners.
- How do I find out what size or BTU system I need?
- The first step to make out what size system best fits your needs is to find the square footage of the room. To do so, simply measure the width and length of the room and multiply the two values. As a rule of thumb, every 100 square feet should have 2,500 BTU of cooling/heating power. The following table shows the recommend square footage for each unit size.
12,000 BTU = 1 tonnage (ton)In addition to room size, other factors should also be considered including house architecture and average seasonal temperature.
We kindly advise our customers to be careful with companies who claim unusually high application areas for their AC systems. These values are highly exaggerated and may result in an insufficient cooling/heating BTU system for the designated area.